Ponte
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Ponte support
Contact us
Email contact@mikeops.pro with what happened, which phone or computer you use, and whether you use the app or the website. In the app, You → Help and support adds those details for you.
Signing in
Ponte has no passwords. Sign in with Apple (in the iPhone app), with Google, or with your email: we send a 6-digit code that works for new and returning learners alike. If the code does not arrive, check your spam folder and wait a minute before asking for a new one.
My progress is different on another device
Sign in with the same account on both. Ponte saves your progress to your account and brings every device up to date when you open it.
The Portuguese audio does not play
Ponte uses your device's own Portuguese voice. Check that your phone is not on silent and the volume is up. In the app, You → Help and support → Run the audio check shows what your device is missing.
Deleting your account
In the app, go to You → Settings → Delete my account. This permanently deletes your account and everything saved on it. You can also email us and we will do it for you.
Privacy
What we store and why is in our Privacy Policy. The rules for using Ponte are in our Terms of Service.